RETURN POLICY

Overview

We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, you may return most new, unopened items within 30 days of delivery for a full refund. Items must be returned in their original packaging and condition.

Eligibility for Returns

  1. Time Frame: Items must be returned within 30 days from the date of delivery.
  2. Condition: Items must be unused, in the same condition that you received them, and in their original packaging.
  3. Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards
  • Downloadable software products
  • Health and personal care items
  • Perishable goods such as food, flowers, newspapers, or magazines

Return Process

  1. Initiate a Return: To initiate a return, please contact our customer service team at [customer service email or phone number]. Provide your order number, details of the product you wish to return, and the reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to send back your item.
  3. Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us.\

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund, please contact us.

Contact Us

If you have any questions about our return policy, please contact us:

  • Email: 502kustomdesigns@gmail.com
  • Phone:5023880519
  • Address:103 Rock Cliff Court, 4, Louisville Kentucky 40218, United States

Thank you for shopping with us. We value your business and are committed to providing quality products and excellent customer service.