Shipping Policy

Overview

We are committed to delivering your orders in a timely and efficient manner. Please review our shipping policies below to understand how we handle shipping and delivery of your purchases.

Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. Shipping rates are based on the delivery address and the weight and dimensions of the items ordered.

Delivery Times

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • Overnight Shipping: Estimated delivery within 1 business day.

Delivery times are estimates and are not guaranteed. Delays may occur due to unforeseen circumstances such as weather conditions, customs processing, or carrier delays.

Order Processing Time

All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, processing times may be delayed. We will notify you of any significant delays via email.

Shipping Locations

We currently ship to addresses within the [Country Name] and to international destinations. Please note that we do not ship to P.O. boxes or APO/FPO addresses.

Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages and Lost Packages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We offer international shipping to select countries. Please note that international shipping rates and delivery times vary depending on the destination. Customers are responsible for any customs duties, taxes, and import fees that may apply.

Incorrect Shipping Addresses

Please ensure that your shipping address is correct when placing an order. We are not responsible for orders delivered to incorrect or outdated addresses provided by the customer. If you realize you have made an error in your shipping address, please contact us immediately.

Contact Us

If you have any questions about our shipping policy, please contact us:

  • Email: 502kustomdesigns@gmail.com
  • Phone: 5023880519 
  • Address:103 Rock Cliff Court, 4, Louisville Kentucky 40218, United States

Thank you for shopping with us. We value your business and strive to provide you with exceptional service and timely delivery.